Payment

We accept PayPal and major credit/debit cards for online purchases.

Available payment methods may vary depending on your country or region and will be displayed at checkout.

Shipping Coverage

Telesin ships to most countries and regions worldwide.

Shipping availability may vary depending on local regulations, customs requirements, carrier availability, and logistics restrictions.

Currently, we are unable to ship to Brazil. Other destinations that cannot be serviced will not be available for selection at checkout.

For certain countries or regions, including Türkiye, Chile, Norway, and South Korea, a personal tax ID or other customs information may be required for customs clearance.

Shipping Rates

We offer FREE standard shipping on orders of $79 or more.

For certain remote areas, a flat $19.99 shipping fee applies regardless of order value. Free shipping does not apply to these destinations.

The applicable shipping fee will be displayed at checkout.

Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Processing includes order verification, quality checks, packaging, and preparation for shipment.

Orders placed during weekends, public holidays, product launches, promotional periods, or other peak periods may require additional processing time.

Estimated Delivery Time

Orders may be fulfilled from different warehouses depending on product availability and the shipping destination.

*The U.S. and EU warehouses stock selected products only. Warehouse assignment is based on product availability and the delivery destination.

If a product is unavailable at the local warehouse, your order may be shipped from the China Warehouse, with an estimated delivery time of 7–10 business days.

Please note that the estimated delivery time does not include order processing time. Delivery may take longer due to customs clearance, local carrier operations, public holidays, severe weather, peak shipping periods, or other circumstances beyond our control.

Remote Areas

Due to higher carrier and logistics costs, a flat $19.99 shipping fee applies to certain remote areas, regardless of order value.

Certain remote areas include:

Free shipping on orders of $79 or more does not apply to these destinations. The applicable shipping fee will be displayed at checkout based on your shipping address.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.

Unless otherwise stated at checkout, any applicable import duties, taxes, or customs charges are the responsibility of the recipient.

Certain destinations may require a personal tax ID or additional customs information before an order can be cleared for delivery. Failure to provide the required information may result in delays or unsuccessful delivery.

Battery Products

Due to carrier restrictions and customs regulations, products containing batteries may be subject to additional shipping requirements, longer delivery times, or restrictions in certain countries and regions.

If your order is affected, we will contact you by email with further information.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking information to become available after shipment, as tracking updates vary depending on the carrier and destination.

If your tracking information has not been updated for an extended period, please contact us at support@telesin-store.com.

Multiple-Item Orders

If your order contains multiple products, items may be shipped separately depending on inventory availability and warehouse location.

You may therefore receive multiple packages with different tracking numbers, and packages may arrive on different dates.

Shipping Address

Please make sure your shipping address, postal code, phone number, and other contact information are complete and accurate before placing your order.

Telesin is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information or an inability of the carrier to contact the recipient.

If you need to change your shipping address, please contact us as soon as possible. Once an order has been shipped, the delivery address may no longer be changed.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delivery times are estimates and are not guaranteed.

Delays may occur due to customs inspections, carrier delays, severe weather, public holidays, peak shipping periods, or other circumstances beyond our reasonable control.

Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or contains missing items, please contact Telesin Customer Support as soon as possible.

Please provide your order number, relevant photos or videos, and any other information requested by our support team so that we can investigate the issue with the carrier.

Contact Us

If you have any questions about payment, shipping, delivery, or tracking, please contact Telesin Customer Support:

Email: support@telesin-store.com