Q1: Which phones are compatible with the magnetic mount?
A: Compatibility depends on your phone and case. Phones with a suitable magnetic attachment system or a magnetic-compatible case can connect directly. Other devices may require a compatible magnetic case or adapter ring. Because magnetic strength varies between devices and cases, always check the hold before filming.

Q2: Do I need to remove my phone case before attaching the phone?
A: Not if you use a thin magnetic-compatible case with a secure connection. Thick, textured or non-magnetic cases may weaken the hold. Cases with wallets, kickstands or other attachments can also affect the phone’s balance and should be removed before use.

Q3: Can I use the stand for portrait, landscape and overhead filming?
A: Yes. Position the phone vertically for live streams, TikTok videos, Reels and Shorts, or rotate it horizontally for tutorials and product reviews. The damped hinge also tilts downward for overhead filming. When shooting overhead, place the stand on a flat surface and check that the phone is firmly attached.

Q4: What types of content is this phone ring light best suited for?
A: It is designed for live streaming, live shopping, beauty and makeup videos, short-form social content, product demonstrations, unboxings, crafts and tabletop tutorials. It can also provide a better-lit, hands-free setup for video calls, remote meetings and online classes.

Q5: What lighting options does the ring light provide?
A: The 10W ring light has a color temperature range of 2800K–6500K. Warmer light can create a softer atmosphere, while cooler light gives the frame a brighter, cleaner appearance. The best setting will depend on your room, skin tone, camera exposure and surrounding light sources.

Q6: How is the ring light powered?
A: The ring light must be connected to a suitable power source during use. Check the included manual and package information for the required connection and power specifications. A wall power adapter should not be assumed to be included unless it is specifically listed in the package contents.

Q7: Are the magnetic phone cooler and charger included?
A: No. The phone cooler and magnetic charger shown in some setup examples are optional accessories and are sold separately unless the selected package specifically states otherwise. Their compatibility and performance depend on your phone, case, charger, cooler and power source.

Q8: Is the stand stable, and can it be folded for storage?
A: The wide square base is designed to provide a stable footprint for desktop recording, while the damped hinge holds the selected shooting angle. After use, the stand folds into a flatter profile measuring approximately 268 × 260 × 26 mm. For safe use, keep it on a level surface and away from the edge of the desk.

Q9: What comes in the box?
A: The standard package includes one TELESIN magnetic phone ring light and stand, one connector, two mounting screws, one hex key and one user manual. A phone, magnetic charger, phone cooler and other filming accessories are not included unless they are clearly listed as part of the selected package.

Q10: What should I do if I have a compatibility issue or need after-sales support?
A: Contact TELESIN customer support with your order number, phone model, case type and a photo or video showing the issue. The support team can help identify installation or compatibility problems and explain the available solution under the applicable return and warranty policies. Eligibility and resolution depend on the order details, product condition and current policy terms.